If you have any complaint about Shelter from the Storm, in the first instance please email the General Manager, Matt Conlon, with the following information. The email address is matt@sfts.org.uk.
- Your name
- Contact information
- Details of your complaint including dates, location and names of anyone involved.
Shelter from the Storm’s complaints policy can be viewed here: External_Complaints_Procedure_1.1
If you wish to take the matter further, please use the following link to ensure you contact the correct agency: https://www.gov.uk/complain-about-charity